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So you’re a people pleaser
The idea of actually talking about my people pleasing problems scares the sh*t out of me. How ironic: The people pleaser is worried about how her post about people pleasing won’t please other people. Umm… did that even make sense? Good one, Luck. OK so I’m genuinely a nice person and I love helping […]
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Why your brand’s tone of voice matters
A tone of voice should epitomise everything that you stand for, your values and your personality. You’ve got to use it to reach your customers through the screen.
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Look what they made me do
Customer experience. User experience. Brand experience. Bad experience. You know what? I’m sick of brands paying big bucks on other areas of the business and yet spending nothing on the customer experience. (Oh, I should tell you now this post has almost nothing to do with Taylor Swift, I just thought this would be timely. […]
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Ermagerd I started a business
Oh wow, a writer writing about how she started her own business. Riveting stuff. But honestly you guys – it’s been exactly a year since I began this old thang called Poor Richard and started thinking seriously about doing it for a crust. So I thought I’d indulge myself and journal out what I’ve learnt […]